Refund Policy

01 Overview

We want you to love every piece you order from Kylie. If something is not quite right, you can return most items within 14 days of delivery for a refund or exchange. This policy explains how returns and refunds work.

02 Return Eligibility

To be eligible for a return, your item must be:

Unworn, unwashed and in the same condition you received it.
In its original packaging with all tags still attached.
Accompanied by your order number or proof of purchase.

03 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Items marked final sale or on clearance.
Gift cards.
Intimate or body jewelry items.
Beauty or personal-care products that have been opened.

04 How to Request a Return

Email us at contact@kyliestore.com with your order number and the reason for the return.
We will review your request and reply within 24 hours with return instructions and the return address.
Pack the item securely and ship it back following the instructions we send you.

Please do not send items back without contacting us first — unauthorized returns cannot be processed.

05 Refund Process & Timeline

Once your return arrives, we inspect it within 2–3 business days. If everything checks out:

Your refund is approved and issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or card provider.
You will receive an email confirmation as soon as the refund is processed.

06 Damaged or Wrong Items

Received something damaged, defective or not what you ordered? Contact us within 48 hours of delivery with your order number and photos of the item. We will send you a free replacement or issue a full refund — including any shipping costs — no extra steps needed.

07 Exchanges

Need a different size or color? The fastest way is to request an exchange within the 14-day window. Once we receive and approve your return, we will ship the new item right away. If the replacement costs more or less, we will settle the difference with you.

08 Shipping Fees

Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect — in that case, we cover the return shipping entirely. Original shipping fees are non-refundable.

09 Late Returns

Returns sent after the 14-day window may be declined or accepted at our discretion. If you have a special situation, reach out — we will always try to make it right.